# Privacy Policy of Changsha Xiangjia Metal Materials Co., Ltd. (Website: https://www.xjscaffold.com/)

Last Updated: [Insert Date]

## 1. Introduction

Changsha Xiangjia Metal Materials Co., Ltd. ("we", "us", or "our") operates the website https://www.xjscaffold.com/ (the "Website"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when using our Website, and your rights regarding such information. By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

## 2. Information We Collect

We may collect two types of information through our Website: personal information and non-personal information.

### 2.1 Personal Information

We collect personal information that you voluntarily provide to us for specific purposes, including but not limited to:

- Contact information: Name, email address, phone number, company name, postal address, and other details you provide when inquiry about our scaffolding products, requesting samples, downloading catalogs, or submitting customization requests.

- Transaction-related information: If you purchase our products (such as system scaffolds, scaffold pipes, or formwork materials), we may collect payment details (e.g., payment method information, transaction amount) and order information (e.g., product type, quantity, delivery address).

- Customization and service-related information: Details about your specific needs for scaffolding solutions (e.g., project type like building construction, bridge construction, or shipbuilding) and brand customization requirements (e.g., logo marking preferences) when you request tailored services.

### 2.2 Non-Personal Information

We automatically collect non-personal information about your use of the Website to improve our services and user experience, including but not limited to:

- Technical information: Device type, operating system, browser type, IP address, access time, and pages visited on the Website.

- Usage data: Information about how you interact with the Website, such as the frequency of accessing product pages, time spent on the site, and links clicked.

## 3. How We Use Your Information

We use the collected information for the following legitimate business purposes, consistent with our service scope (supplying scaffolding products to over 160 countries and providing customized solutions):

1. To respond to your inquiries and fulfill requests: Process your questions about scaffolding products, send free samples, provide product catalogs, and deliver quotes for customized solutions.

2. To facilitate transactions and delivery: Process your orders for scaffolding systems (e.g., Ringlock Scaffold, Cuplock Scaffold), coordinate global logistics services, and ensure door-to-door delivery to your specified address.

3. To provide technical and after-sales support: Offer engineering technical assistance (such as project quantity estimation and construction plan suggestions) and handle after-sales issues related to our products.

4. To improve our products and services: Analyze user behavior on the Website to optimize product displays, update product portfolios, and enhance the efficiency of our manufacturing and delivery processes (e.g., adjusting production capacity based on demand trends).

5. To communicate with you: Send important notifications (e.g., order status updates, delivery reminders) and relevant information about our new products or services (with your consent, where required by applicable law).

## 4. Sharing of Your Information

We do not sell, rent, or disclose your personal information to third parties for their own marketing purposes without your explicit consent. We may share your information only in the following circumstances:

- With service providers: We may share necessary information with third-party service providers who assist us in operating the Website, processing transactions, or delivering services, such as logistics companies (for order delivery), payment processors (for payment handling), and IT service providers (for Website maintenance). These service providers are obligated to protect your information and only use it to perform the services we request.

- For legal compliance: We may disclose your information if required by law, regulation, legal process (e.g., court order), or government request, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.

- In business transactions: If we undergo a merger, acquisition, sale of assets, or other business reorganization, your information may be transferred as part of the transaction, but we will ensure the transferee adheres to this Privacy Policy.

## 5. Data Security

We take reasonable and industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, consistent with our commitment to quality assurance (e.g., ISO9001, ISO3834 certifications):

- Implement technical safeguards: Use encryption technologies (e.g., SSL) to protect data transmitted between your device and our Website, and restrict access to personal information through secure access controls.

- Enforce internal policies: Establish strict data handling procedures, conduct regular security training for employees, and limit employee access to personal information to only those who need it to perform their job functions.

- Monitor and update security measures: Regularly review and enhance our security systems to address emerging threats and comply with the latest data protection standards.

Please note that no data transmission or storage system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

## 6. Your Rights Regarding Personal Information

Depending on applicable data protection laws, you may have the following rights regarding your personal information:

- Right to access: Request a copy of the personal information we hold about you.

- Right to correction: Request to correct or update inaccurate or incomplete personal information.

- Right to deletion: Request to delete your personal information, subject to legal or business retention requirements.

- Right to restriction: Request to restrict the processing of your personal information in certain circumstances.

- Right to data portability: Request to receive your personal information in a structured, machine-readable format (where applicable).

- Right to withdraw consent: If you have given consent for the processing of your information, you may withdraw it at any time (this will not affect the lawfulness of processing before withdrawal).

To exercise these rights, please contact us using the information provided in Section 9. We will respond to your request in a timely manner in accordance with applicable laws.

## 7. Cookies and Similar Technologies

We may use cookies and similar tracking technologies (e.g., web beacons) on our Website to enhance your browsing experience, analyze Website usage, and personalize content:

- Cookies are small text files stored on your device that allow the Website to recognize your device and remember your preferences (e.g., language settings).

- You can control cookies through your browser settings: Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of the Website (e.g., preventing you from accessing certain features like catalog downloads).

We do not use cookies to collect personal information without your consent.

## 8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (e.g., tax, accounting, or legal obligations). After the retention period, we will securely delete or anonymize your personal information.

## 9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

- Company Name: Changsha Xiangjia Metal Materials Co., Ltd.

- Email Address: [adtogroup@adtooo.com]

- Phone Number: [+86 15920063508]

- Postal Address: [Office Add:9-11F, Mingcheng International Bd., No.46 Renmin East Rd, Changsha, Hunan, China]

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will revise the "Last Updated" date at the top of this Policy and post the updated version on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Website after the updated Privacy Policy is posted constitutes your acceptance of the changes.

I can further adjust the content of this privacy policy according to specific details of the website (such as adding specific contact information, adjusting data retention periods, etc.). Do you need me to optimize the **terms related to product customization services** or **global logistics information sharing** in the privacy policy to make it more in line with the company's business characteristics?